Digital Transformation    

• Led CFC’s modernization initiative replacing 30-year-old legacy systems with FIS applications, owning end-to-end technology delivery across requirements, solution dependencies, UAT, implementation, cutover, and operational readiness.
• Provided client-facing technology leadership throughout delivery, translating technical issues and dependencies into business impacts, options, decisions, and actionable plans while maintaining accountability for the final outcome.
• Applied structured delivery practices using Jira,, Excel, PowerPoint, Microsoft Project and SysAid (ITSM and Help Desk)to manage requirements, workstreams, dependencies, risks, changes, schedules, financial tracking, and executive/client reporting.
• Managed infrastructure and network-related dependencies across applications, security, connectivity, and vendor environments, identifying risks early and coordinating technical teams to resolve issues without disrupting implementation schedules.Served as the primary delivery lead coordinating business stakeholders, operations, technology, infrastructure, network/security teams, and third-party vendors to manage complex dependencies and deliver against fixed timelines and budget expectations.
• Conducted post-go-live user experience and usability analysis, evaluating workflows, user feedback, and operational processes to identify improvements, system enhancements, and opportunities to streamline business operations.
• Led vendor/client response team testing for quarterly security breaches, malware attacks, and network anomaly scenarios, coordinating cross-functional response, testing, issue resolution, communications, and operational readiness.
• Led enhancement specifications, requirements, acceptance criteria, and implementation plans, partnering with operations, business users, technology teams, and FIS to prioritize and deliver system and user-experience improvements.

Corporate Digital Integration

• Led customer-facing financial digital systems and third-party vendor transformation projects, supporting usability, requirements, testing, and implementation.
• Conducted User Experience and workflow analysis for customer-facing financial applications, identifying usability gaps, process improvements, and opportunities to enhance customer and operational experiences.
• Served as a key delivery and client-facing coordinator, translating technical issues and network/security dependencies into business impacts, action plans, risks, and decisions for stakeholders and leadership.
• Managed vendor relationships and cross-functional workstreams through testing, issue resolution, implementation, and post-production support, maintaining focus on schedule, operational requirements, and customer outcomes.
• Coordinated teams to resolve issues, manage dependencies, and deliver operational and user-focused enhancements across the upgraded systems.

Network Cyber Security

• Led implementation of the IBM Tivoli Enterprise Infrastructure, coordinating enterprise infrastructure, application, network, and security teams through architecture, deployment, integration, testing, and operational transition.
• Drove network security strategy across complex enterprise environments utilizing the IBM Tivoli Framework to provide infrastructure visibility, policy enforcement, access controls, and protection of critical systems.
• Directed policy enforcement, directory integrations, and Single Sign-On (SSO) capabilities, including implementation and hardening of Tivoli Access Manager (TAM) across enterprise environments.
• Coordinated network, infrastructure, security, and application teams to manage connectivity, security dependencies, technical risks, and production implementation activities.
• Guided transitions toward modern cloud and Zero Trust network security models, aligning infrastructure, access, security controls, and operational requirements.
• Led regular vulnerability assessments and penetration testing activities to identify infrastructure and network security weaknesses, coordinate remediation, and reduce exposure across the environment.

Digital & Entertainment

• Supported Discovery Television M&A initiatives by coordinating technology activities related to data and system migrations and integrations, working across business and technology teams to identify dependencies, define requirements, support testing, and help transition acquired systems and data into the target environment.
• Utilized ServiceNow to manage technology service requests, incidents, changes, and implementation activities, supporting coordination between business and technology teams through production transition.
• Coordinated cross-functional teams to resolve issues, manage dependencies, and ensure requirements, testing, and operational needs were addressed throughout implementation.

OTHER WORK

• Led analysis and enhancement of Television’s Sweepstakes program, streamlining the customer entry process, database updates, reporting, and supporting workflows to improve user and business satisfaction.
• Evaluated the existing customer-facing site through gap analysis of user experience, workflows, business requirements, functionality, and technical dependencies, identifying opportunities for process and UX improvements.
• Translated business and user needs into functional requirements and actionable specifications, collaborating with technology, business, and vendor teams to redesign and enhance the solution.
• Oversaw workflow definition, testing, User Acceptance Testing (UAT), implementation, and post-implementation validation of the upgraded solution.

Key Usability, Customer & Employee Systems Integrations

• Directed the integration of Customer-Facing Applications (Websites & Kiosks), launching a unified web portal that provided seamless account access and merged point balance visibility for millions of active customers and employees across legacy domains.
• Engineered real-time data lookup capabilities and synchronized frontend interfaces with backend self-service award and booking engines across all standard and elite airline inventory codes.
• Spearheaded the UI/UX and frontend integration of customer and employee travel portals (USAirways.com / AmericaWest.com and self-service kiosks) to deliver a unified, single-sign-on experience for merged loyalty balances.

 Enterprise Workflow User Experience

• Worked with Matrix One, an early enterprise document workflow and approval solution, supporting controlled documentation and CFR-compliant electronic approval processes for product engineering schematics.
• Analyzed business and user requirements, evaluated documentation workflows and usability, and translated regulatory and operational requirements into system workflows, approval processes, and functional requirements.
• Supported testing, validation, UAT, and stakeholder acceptance of the solution.

Banking M&A, Network and Digital

• Led high-stakes M&A technology initiatives, directing the integration of Merrill Lynch brokerage customers and account structures into Bank of America’s online banking and mobile platforms, including the integration of the Bank of America Online Banking Transfers module with Merrill Lynch brokerage accounts.
• Evaluated core digital modules, including Accounts and Transfers, aligning dual-platform functionality, system dependencies, and architecture to support integration and modernization objectives.
• Led deep-dive discovery, gap analysis, usability analysis, and workflow assessments to identify operational gaps, user experience impacts, technical dependencies, and functional integration requirements.
• Led the analysis of business and functional requirements, overseeing the transformation of complex customer and account data structures into unified, scalable digital experiences across the combined platforms.
• Managed technology initiatives involving network infrastructure, connectivity, and application dependencies, coordinating infrastructure, architecture, security, application, and vendor teams to identify and resolve technical risks.
• Led end-of-life (EOL) technology initiatives, coordinating assessment, dependency analysis, migration planning, remediation, and implementation of legacy infrastructure and applications approaching vendor or platform retirement.
• Supported cloud modernization initiatives, coordinating application, infrastructure, architecture, security, and business teams through discovery, dependency assessment, migration planning, testing, and implementation.
• Collaborated across cross-functional teams, partnering with business leaders, technology architecture, infrastructure, security, and product stakeholders to define requirements, manage dependencies, and recommend technology and user experience improvements.
• Spearheaded testing strategies and directly supported QA and User Acceptance Testing (UAT), coordinating defect resolution, readiness activities, and production implementation to minimize customer and operational disruption

Digital Experience & Core Systems Upgrade

• Led an internal core system upgrade to ACI Worldwide payment applications, coordinating business, technology, vendor, and testing activities through implementation.
• Evaluated external customer usability and payment experiences, identifying workflow improvements and opportunities to enhance functionality and ease of use.
• Translated business and customer experience insights into requirements, enhancement specifications, and UAT to support successful implementation.

Payroll Systems Analysis & Solutions

• Analyzed and translated complex union workforce requirements into SAP payroll functionality, including collective bargaining rules, wage and job classifications, overtime, shift differentials, seniority, and other workforce-specific requirements.
• Conducted stakeholder discovery, usability analysis and evaluation, workflow analysis as well as gap analysis  and system testing cases to support SIT testers, and led UAT to ensure the updated SAP solution accurately supported business and union requirements.

 Legacy Systems Transformation

Customer Experience & M&A Integration

Process/Workflow Analysis and Solutions